FAQ & Support
At Galileo Music, we are committed to providing our customers total satisfaction. Every time. Guaranteed.
FAQ: Simply click on your product from the list on the right, or type a product/subject into the search box - you will be directed to all relevant Frequently Asked Questions.
Service: If you need to have your Princeton, Viscount or Galileo product serviced, please contact your piano reseller directly. You can also locate a nearby service technician here
If you'd like to order parts or send your product to our service center in Wisconsin, please call 715.231.4096 Monday through Friday, 9 am to 5 pm Eastern Standard Time or click here to send an email to Tech Services
Consumer Limited Warranty
| BRAND NAME | PARTS | LABOR |
|---|---|---|
| Princeton | 1 Year | 90 Days |
| Viscount | 2 Years | 1 Year |
| Galileo | 4 Years | 1 Year |
Register your product: You can register your product here . This will assist you in establishing your date of warranty eligibility. We do not sell mailing lists and all information entered is maintained completely confidential. Galileo pianos have one of the best digital piano guarantees in the business (4 year limited guarantee)! Princeton pianos offer a 1 year limited guarantee. Be sure to fill out your warranty registration card and send it in as soon as you have your new piano in your home.
Digital Piano Customers:
You can review, and print a copy of your warranty by finding the appropriate link below.
For Galileo digital piano warranty click here
For Princeton and Other Brand digital pianos click here
Service Technicians:
If you'd like to view the Service Policy, click here
To submit a Service Report, click here
Our contact info:
Galileo Music Corporation - Administration
PO Box 633
Falmouth, MA 02541
Tel: 508.457.6771
Fax: 508-457-6772
Galileo's Music Lab (at Cape Cod Conservatory - Falmouth)
60 Highfield Drive
Falmouth, MA 02540
Tel: 508.540.0611
Fax: 508.495.0025
Galileo's Music Lab (at Cape Cod Conservatory - Barnstable)
2235 Iyanough Rd.
West Barnstable, MA 02668
Tel: 508.362.2772
Fax: 508.362.4071
Billing: billing@galileomusic.com
Sales: sales@galileomusic.com
Service: service@galileomusic.com
Info: info@galileomusic.com
Support by Product
Viscount Grande High Gloss Black , Viva X Portable Piano , Viscount Andante , Viscount Crescendo , Viscount Verona , Viscount Opera , Viscount Concerto 500 , Viscount Aria , Viscount Roma , Viscount Milano , Viscount Sinfonia , Viscount Maestro , Princeton HP-1 , Princeton HP-2 , Princeton HP-3 , Viscount Digi-Play™ Player Piano , Princeton HG-100e , Princeton HG-140e , Princeton HP-300e , Galileo Sonata , Viscount Maestro High Gloss Mahogany , Viscount Maestro High Gloss White , Viscount Maestro Mahogany Satin